Rxcostore F&Q

  1. Why is my shipment delayed?  

We appreciate your patience and apologize for any delay. While we are still fulfilling orders ontime, due to the impact of COVID-19 carriers have experienced some shipping delays . 90% of our deliveries ship via Aliexpress and may be delayed to packet the item 2-10 days after order and the they will waiting for the cash pending finish.

(NOTICE: ALL ITEMS MAY NOT ALL BE SHIPPING FROM US DOMESTIC.  THIS MAY CAUSE SOME TIME TO DELIVERY DELAY ).

We are keeping an eye on your email for delivery updates, Thank you for your patience. 

  1.    Where is my order confirmation email? 

We're sorry for the confusion with locating your order confirmation email. Sometimes the email will get sorted into another folder within your email, please check the different folders in your email.  

  1.    My discount code is not working, what do I do?

We are sorry you are having trouble checking out, please note that some discount codes require users to create an account on the site and be logged in upon check out to utilize the discount code.(Besides. some of discount code can't add together once, and if none problem of them , contract with us)  

  1.    Where is Shop Online based?

Our office is located in Elmhurst, Newyork, and we prepare for the order in shop in a few months later. 

  1. Where are your products shipped from?

We ship from 7 warehouses around the US. With so many shipping centers across the country, we provide some of the fastest, most affordable delivery options in the industry. 

  1. Can I expedite my shipping?

         Yes! We offer the following expedited shipping options and please see our policy here.

  1. Can you ship internationally or process international credit cards?

At this time we do not offer international shipping and cannot accept credit cards from outside of the United States.

  1.     How can I pay for my order?

Shop Online currently accepts Visa, MasterCard, etc. We also accept payment via PayPal and please check in checkout .

  1. How long will it take me to get my order?

For standard shipping, you should receive your order tracking number within 4-5 business days .(Due to COVID-19 sometimes we have to wait for 7 days) 

  1. How can I check the status of my order?

       We know you can't wait to receive your order, which is why we will be sure to notify you when your order ships via email. You can also see the current status of your order here. 

  1. Can I cancel or change my order?

       We begin processing orders as soon as they are placed, for this reason we are unable to cancel or make changes to orders. Returns can be initiated through our returns page.

  1.    Can I exchange my order?

We do not offer exchanges at this time. If you’d like to make an exchange, simply return the unused goods back to us using our returns page and make a new purchase for the item or items you want through our site.

  1. How do I return my order?

Returns are accepted for all items within 35 days of purchase. Please visit our returns page to initiate the returns process.

  1. What do I do if my order is damaged? 

We are so sorry to hear that your order arrived in less than pristine condition! Please let us make it right. Our customer service team will be more than happy to assist with processing a replacement order or issuing a refund. You may contact our customer service team here or through our "help" button below.

  1. Why did I only receive part of my order?

Don't worry, it's on its way! While we do our best to ship all orders in one package, there are times when orders will ship from multiple warehouses. If you did not receive multiple tracking numbers, please reach out to our customer service team for assistance.

  1. I received the wrong goods, what do I do?

Although we strive for perfection, we are human and sometimes the wrong items are shipped from our warehouses. We are so sorry for any inconvenience this has caused and our customer service team is here to help make things right. Please contact our customer service team via phone, email, or our contact us page, so that they can work to get you your goods as soon as possible.

 

  1. Where can I find product sizing information?

Product sizing varies between different brands and styles. Product size information can be found toward the bottom of each product detail page as shown in the image below. Unless otherwise specified sizing is in inches and is taken with the item lying flat.